We want you to be happy with your purchase. This policy explains when and how you can return items and receive a refund.
Eligibility for returns
- Return requests must be raised within 7 days of delivery.
- Items must be unused, in their original condition, and with all original packaging and tags intact.
- Damaged, defective, or incorrect items are eligible for return or replacement.
Non-returnable items
For hygiene and copyright reasons, certain items may not be eligible for return once opened or used — including innerwear, socks, and items marked non-returnable. Products damaged due to misuse are not eligible.
How to request a return
Contact our support team at support@schoolkart.org or call (+91) 8448333469 with your order number and the reason for the return. Our team will guide you through the pickup or return process.
Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds are processed to the original payment method within 7–10 business days.
- Delivery charges are non-refundable unless the return is due to our error.
Cancellations
Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled but may be returned as per the conditions above.
Contact us
For any refund or return queries, email support@schoolkart.org.